Job Specification

The Role

• Provide general administrative assistance to the overall service including monitoring post, filing, photocopying and ordering stationery and other relevant duties
• Accurately administer all referrals and triage to appropriate teams within the service
• Act as a central point for all referrals and customer enquiries received via telephone, e-mail, website, face to face and other relevant source
• Respond professionally, effectively and accurately to enquiries and complaints from customers, colleagues and partner agencies and sharing relevant information, including verbally, written and via e-mail and website
• Arranging multi-disciplinary meetings, team meetings and events including booking rooms, arranging transport and catering, accurate minute / note taking
• Undertake customer satisfaction surveys
• Process all confidential and sensitive data in line with the Data Protection Act and GDPR regulations
• Accurately update and maintain computer records and systems used
• Undertake administrative duties relating to invoices and petty cash

The Person

• Previous experience of working within social housing environment
• Knowledge of housing and homelessness legislation
• Working in a multi-agency working
• Minimum of 5 GCSE’s or equivalent at Grade C or above or relevant experience
• Excellent communication skills
• Good organization and prioritising skills
• Working in front line services
• Ability to work on own initiative and as part of a team
• Good ICT skills
•  To be able to demonstrate an understanding of what equality and diversity means in the workplace

The Benefits

• Great public sector client
• Easy location to travel to
• Varied and interesting job role
• Great resources
• Great team culture
• Any support required is provided