Back To ListingWelsh Speaking Customer Service Advisor - Bristol
J10491
South West
£21,450
03-01-2020
Bi-Lingual Customer Service Advisor
Contact Centre – Languages
21-10-2019
Company Description
Our client is the Worldwide leader in multichannel customer experience management. They are experts in the call centre services industry and add value to their client’s service by delivering great customer service and solutions on their behalf. The company been providing superior customer care for leading brands throughout the world since 1978, and every year we interact with more than 35% of the world population. Due to growth they are looking to appoint a Welsh Speaking Customer Representative to join their team on a permanent. The company has a superb culture, which is diverse, positive, inclusive and team based. You will be provided with an excellent and on-going training and support program.
Job Specification
The Role
- Handling customer contacts in English or Welsh – these contacts can come via calls, webchat and also email (you need to be able to speak and write in Welsh
- Delight customers by providing timely, accurate and expert advice
- Deliver a service where patience, empathy and building rapport are centre
- Create clear notes on customers’ accounts with relevant details
- Comply with the company’s policies and practice
- Update your knowledge through the associated guidelines and procedure
- Manage databases, tools, applications and operating system
- Strive to achieve first call resolution
The Person
- Able to concisely articulate information in a confident and clear manner
- Confidence when dealing with clients and the ability to handle objections
- Must be well-organised and have exceptional attention to detail
- Ability to work well under pressure
- Must have a competitive drive
- Intent and ability to exceed given targets
- Good team and interpersonal skills
- Must be able to read, write and speak Welsh fluently
- Candidates need to be flexible between the hours of 8am to 8pm Monday to Friday and 9am to 5.30pm Saturday / Sunday. We will consider shift preferences if required.