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Inbound Customer Service Agent

J10557

Boldon

£8.70 Per Hour

30-10-2019

Temporary – Full Time

18-03-2020

Customer Service Advisor

Call Centre and Customer Services

Company Description

Our client is an established and successful customer service operation. They are currently looking for a Customer Service Advisor to join their team on a long-term temporary basis. If you are interested and meet the person specification of the job role, please apply below. This is a full-time position, hours are 09:00am to 17:30 and 09:30 to 18.00 Monday to Sunday taking a day off during the week to work a Saturday or Sunday every other weekend. You will be joining a truly expanding and dynamic company, with great onsite facilities, a superb team-based culture and huge opportunities to progress and advance your career. Please apply for an immediate response. If you are successful, following a screening process, you will be asked to attend a client meeting, with a very quick turnaround for an offer of employment. 

Job Specification

The Role

  • Support customers on the phone, email and online chat with a wide variety of queries
  • Work in small teams to find and deliver improvements to our tools and processes- driving improvements in efficiency and members experiences
  • You will be expected to take the initiative and rise to different challenges each day
  • Learn vast amounts about the way the industry works, but also how a modern, innovative company engages with its customers
  • Work in a fast paced, target focused environment constantly striving to ensure we are providing the best member service
  • Resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones.

The Person

  • Experience within customer services or retail or administration.
  • You must be IT iterate and be able to provide a customer service response via emails.
  • A key quality to possess for the interview process, is to demonstrate a positive, friendly and customer orientated attitude.
  • Able to demonstrate dealing with customers, over the phone and via e-mail.
  • Able to deal with pressure and demonstrate examples.
  • High attention to detail
  • Strong time management and organisational skills
  • A pro-active attitude with a self-starter attitude
  • Ability to handle a variety of customer issues and bring them through to prompt resolution

The Benefits

  • Long term employment
  • Superb team culture
  • Great onsite facilities
  • Onsite parking
  • Accessible by public transport
  • Friendly working team structure and management
  • Overtime available

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