Back To ListingNew Career Move for 2020- Customer Service Advisor
J10814
Newcastle
£17,680
20-02-2020
Customer Service Advisor
Call Centre and Customer Services
19-12-2019
Permanent
Company Description
Our client is a blue-chip leading employer of choice, supporting many of the world’s leading consumer brands and multi-nationals with a range of market leading technological and customer focused services, from their state-of-the-art Newcastle office complex. Due to the expansion of their operations they are now looking for an Inbound Customer Service Advisor to join their team on a permanent basis. They provide a range of sales, customer care and technical support services for a number of highly respected consumer brands.
They are now looking for an individual, who is looking for a fresh new start in 2020, who is passionate about customer service and to join their Newcastle team. This is an excellent opportunity if you have previous customer service experience, and you are looking for a permanent, long term and secure role.
Job Specification
The Benefits
- A truly amazing employer!!!!
- A great company to join and start a new career with in 2020.
- A Permanent job offers.
- Fantastic training and on-going development.
- A bright, spacious, modern, place to work with excellent staff facilities.
- A huge range of staff perks, including gym discounts, healthcare and dental discounts, retail and restaurant discounts.
- Further product discounts.
- Bonus scheme.
- Based on the outskirts of Newcastle, with excellent transport links.
- Spend your lunch breaks in the fantastic onsite café
- Company pension scheme.
- Salary £17,680 (£8.50 per hour).
The Role
- As an Advisor you will take inbound phone calls from customers and help them with any technical problems and queries.
- Using the systems and diagnostic tools provided, you will walk the customer through said query with the view of fixing that issue the first time.
- Working a part of a team of Advisors.
- Provide first class customer service and be a brand ambassador.
The Person
- A customer service background is essential – contact centre, retail, hospitality, care industry,
- Customer service experience, either via telephone or in a face to face setting.
- Ability to learn and retain information
- Personable and can respond to feedback
- Able to work Mon-Fri 8am-10pm and Sat-Sun 8am-9pm - shift will vary and you will get a four-week view of your shifts in advance, this will be on a rota basis. Rota will be 3x 12 hour shifts one week and 4x 12 hour shifts the next