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Customer Service Centre Advisor

J10366

Newcastle

£9.00 Per Hour

11-02-2020

Temporary – Full Time

11-03-2020

Customer Service Advisor

Public Sector

Company Description

We are proudly representing our public sector client based in Longbenton for their search for a Customer Service Centre Advisor. 

Job Specification

The Role:

  • To provide an effective customer and client focussed service through provision of frontline telephone.
  • Outstanding quality services and customer experience through taking ownership of queries and where possible, resolving at the first point of contact.
  • Through both inbound and outbound calls, assist with general enquiries.
  • Process customer requests and making appointments.
  • Receive and input customer information.
  • Update Customer Information systems and relevant documentation.
  • Receive customer feedback and complaints, communicating and managing appropriately within levels of responsibility and authority and to relevant escalation points.
  • Undertake any further duties to support the Customer Service Centre functions as requested by your Line Manager.
  • Liaise with other external agencies by exception to progress service to customer.
  • Undertake all reasonable training activity designed to support you in your role.

The Person:

  • Competent user of Microsoft Office applications and experience of handling and managing customer information electronically.
  • The ability to work under pressure and handle a variety of tasks.
  • The ability to work accurately with attention to detail.
  • The ability to work as an effective team member with minimal supervision.
  • Relevant experience in customer service and fulfilment duties such as taking and answering phone calls, processing payments, arranging appointments and handling complaints at first point of contact.
  • The ability to communicate effectively and empathetically with a diverse range of customers, including vulnerable client groups.

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