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Twilight Administrator

J9769

Gateshead

£8.21 Per Hour

18-02-2020

Temporary – Full Time

15-04-2020

Administrator

Call Centre and Customer Services

Company Description

Our client is a leading customer solutions provider, with a state of the art customer service centre based in Gateshead. Due to the continued expansion of their business they are now looking to appoint an Administrator, on a temporary basis. You will be working in a friendly, supportive and energetic environment. If you are looking for an immediate response, please apply.

Job Specification

The Role

  • Addressing customers' enquiries via internet and e-mail
  • Providing quality advice and information to customers and updating records
  • Resolving queries and keeping customers updated on the status of their enquiry
  • Maintaining records and databases
  • Using internal systems to assess and process or reject claims made by customers
  • General administration and office duties e.g. filing, photocopying 

The Person

  • Excellent verbal and written communication skills
  • IT literate with a sound knowledge of databases
  • To be proactive and work on your own initiative
  • Be a good team player and committed to their work
  • Able to work Tues/Sat or Sun/ Thurs Twilight 5:15pm-1:15am.

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