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Case Administrator



£8.21 Per Hour


Permanent – Full Time



Call Centre and Customer Services

Company Description

Our client is an established and successful organisation based in North Tyneside. They are currently looking for a Case Administrator to join their team on a Permanent basis. If you are interested and meet the person specification of the job role, please apply below. The hours of work: Monday- Friday 8:30am- 17:00pm.

Job Specification

The Role

  • Manage a case load of clients requiring attention
  • Liaise with providers and clients to organise relevant needs
  • Explain the benefits of services available
  • Achieve targets set by employer
  • To provide a quality service to clients
  • Maintain good relations with referring parties
  • Report and liaise with Senior Case Administrator/Team Leader/Manager as appropriate
  • Encourage clients to attend for treatment
  • Organise client treatments within a preferred timescale
  • Comply with the Company’s Information Security Policy and all other Company Policies applicable to the role.

The Person

  • Ability to build strong customer relations
  • Excellent time management skills
  • Excellent organisational skills
  • Excellent communication skills including telephone manner
  • Goal orientated and target driven
  • To be competent in the use of IT in the workplace
  • Positive, ‘Can do’ attitude at all times
  • Flexible approach to work and workload
  • Open and honest approach at all times
  • Customer Focused (Both external and internal customers)
  • Team player
  • Supportive

The Benefits

  • Permanent opportunity
  • Fantastic working environment
  • Friendly working team
  • Good access via public transport
  • Opportunity to learn new skills

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