Job Specification

The Role

• Manage a case load of clients requiring attention
• Liaise with providers and clients to organise relevant needs
• Explain the benefits of services available
• Achieve targets set by employer
• To provide a quality service to clients
• Maintain good relations with referring parties
• Report and liaise with Senior Case Administrator/Team Leader/Manager as appropriate
• Encourage clients to attend for treatment
• Organise client treatments within a preferred timescale
• Comply with the Company’s Information Security Policy and all other Company Policies applicable to the role.

The Person

• Ability to build strong customer relations
• Excellent time management skills
• Excellent organisational skills
• Excellent communication skills including telephone manner
• Goal orientated and target driven
• To be competent in the use of IT in the workplace
• Positive, ‘Can do’ attitude at all times
• Flexible approach to work and workload
• Open and honest approach at all times
• Customer Focused (Both external and internal customers)
• Team player
• Supportive

The Benefits

• Permanent opportunity
• Fantastic working environment
• Friendly working team
• Good access via public transport
• Opportunity to learn new skills