Sales Administrator
J10939
£11.00 Per Hour
09-04-2020
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09-03-2020
Company Description
Our client is an established and successful manufacturing company based in Blyth, Northumberland. They are currently looking for a Sales Administrator join their team on a temporary basis. If you are interested and meet the person specification of the job role, please apply below. This role is based on full time 37.5 hours per week Monday- Friday.
Job Specification
The Role
- Sales order generation for Commercial Operations customers
- Call handling for all customer queries in respect to order management
- Customer issue escalation and resolution
- Invoice queries and return of products
- Customer master data duties ensuring accurate customer information is created and maintained in ERP and CRM systems (Gatekeeper responsibilities)
- Undergo necessary training in order to fulfil all duties
- Delivery of objectives as agreed with manager
- Management and compliance of key team tasks
- Maintain & improve customer satisfaction by the provision of high level support to customers, including ensuring timely and efficient processing of customer orders with respect to confirmation of delivery and updates
- Assist with logistic operations in terms of invoice control & accuracy through review of receipted orders
- Act upon invoice queries and returns in an agreed timely manner
- Undertake any other duties and projects in order to meet personal, team and organisational objectives
- Maximize potential sales through a high level of customer service being provided.
- Create and maintain accurate customer master data within company systems, Inc. but not limited to SAP and CRM
The Person
- Educated to Secondary Education level or equivalent commercial experience
- IT knowledge: MS Office
- Customer orientation
- Ability to organise and prioritise
- Ability to work as part of a team and as an individual
- Reliability
- Experienced in phone-based business to business customer service within a specialist team
- Experience of working to targets
- SAP and CRM experience is desirable
- Time Management Skills
- Empathy
- Eye for accuracy
The Benefits
- Monday- Friday hours
- Opportunity to learn new skills
- Friendly working team
- Parking available