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Sales Administrator

J10939

£11.00 Per Hour

09-03-2020

09-04-2020

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Company Description

Our client is an established and successful manufacturing company based in Blyth, Northumberland. They are currently looking for a Sales Administrator join their team on a temporary basis. If you are interested and meet the person specification of the job role, please apply below. This role is based on full time 37.5 hours per week Monday- Friday.

Job Specification

The Role

  • Sales order generation for Commercial Operations customers
  • Call handling for all customer queries in respect to order management
  • Customer issue escalation and resolution
  • Invoice queries and return of products
  • Customer master data duties ensuring accurate customer information is created and maintained in ERP and CRM systems (Gatekeeper responsibilities)
  • Undergo necessary training in order to fulfil all duties
  • Delivery of objectives as agreed with manager
  • Management and compliance of key team tasks
  • Maintain & improve customer satisfaction by the provision of high level support to customers, including ensuring timely and efficient processing of customer orders with respect to confirmation of delivery and updates
  • Assist with logistic operations in terms of invoice control & accuracy through review of receipted orders
  • Act upon invoice queries and returns in an agreed timely manner
  • Undertake any other duties and projects in order to meet personal, team and organisational objectives
  • Maximize potential sales through a high level of customer service being provided.
  • Create and maintain accurate customer master data within company systems, Inc. but not limited to SAP and CRM

The Person

  • Educated to Secondary Education level or equivalent commercial experience
  • IT knowledge: MS Office
  • Customer orientation
  • Ability to organise and prioritise
  • Ability to work as part of a team and as an individual
  • Reliability
  • Experienced in phone-based business to business customer service within a specialist team
  • Experience of working to targets
  • SAP and CRM experience is desirable
  • Time Management Skills
  • Empathy
  • Eye for accuracy

The Benefits

  • Monday- Friday hours
  • Opportunity to learn new skills
  • Friendly working team
  • Parking available

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