Job Specification

The Role

• Responsible for selling the value of company products and services to existing customer base
• Consistently meets or exceeds monthly sales activity goals by utilising consultative selling and overcoming objections selling approaches.
• Establishes and maintains a high level of customer satisfaction in all sales transactions.
• Identifies and maximises opportunities to up-sell and cross-sell customers.
• Does outbound calling to existing subscribing customers.
• Handles inquiries with regard to product, pricing, order expediting, and customer relations.
• Handle all incoming phone calls with courtesy and professionalism.
• Pays close attention to details and accuracy while processing orders.
• Ability to learn order processing system regarding all aspects of order entry and maintains accurate records of all sales activities and customer communications within Infor CRM.
• Demonstrates a full understanding of current marketing campaigns and offers and has the ability to communicate them clearly to customers at every sales opportunity
• Remains knowledgeable and up to date on changes and developments of product lines.
• Responds to customer complaints in a professional manner; attempts to resolve complaints successfully and upsell in accordance with established guidelines.

The Person

• Exceptional communication and organisation skills - and the ability to follow through and manage a larger workload
• Excellent closing skills
• Must have experience of Microsoft Office, Word, Excel, PowerPoint and Outlook
• Strong negotiation skills
• Ability to work under pressure
• Requires experience within industry in a sales role.
• A proven ability to adapt to a fast paced and continually changing environment
• Desire to work with a team and learn from other team members.
• Knowledgeable of customer business needs
• Motivated by teamwork and resolving tasks and issues
• Good problem-solving skills
• Able to negotiate effectively and handle difficult and confrontational situations
• Ability to work towards targets and deadlines
• Able to perform a variety of administrative tasks
• Flexible and Enthusiastic
• Excellent communication skills both written and oral
• Excellent customer service skills

The Company Benefits

• Contributory Pension Scheme
• 25 days annual leave, plus the option to purchase up to 3 days extra for the following year
• Free day off on your Birthday
• Dental, Optical and Alternative Health care cash back scheme
• Subsidised gym
• Public transport season ticket loan scheme
• Childcare Vouchers
• Computershare Scheme
• Cycle to Work Scheme
• Friday Afternoon Club
• Catered Tasty Tuesday lunch, once a month
• Free fruit!