Job Specification

The Role

• All employees have a responsibility to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties
• Generate new, renewed and amended Service Contracts including but not limited to Total, Preventative Care and Sensor Exchange
• Invoice Service Contracts and Orders
• Service Renewal Quotation generation and follow up
• Service order generation for Field Service Engineer (FSE) equipment and ensuring that the engineer is kept informed of delivery dates
• Co-ordinate fault call outs for Field Service Engineers
• Review and resolve the Service Error Log
• Call handling for all internal and external customer queries in respect to service
• Customer issue escalation and resolution
• Management and compliance of key team tasks
• Maintain & improve customer satisfaction by the provision of high level support to customers, including ensuring timely and efficient processing of customer requests with respect to service
• Assist with logistic operations in terms of invoice control & accuracy through review of receipted orders / contracts
• Create and maintain accurate quotation data within company systems including but not limited to SAP and CRM
• Undertake any other duties and projects in order to meet personal, team and organizational objectives
• Maximize potential sales of service contracts through a high level of customer service being provided

The Person

• Educated to Secondary Education level or equivalent commercial experience is essentia
• IT knowledge: MS Office
• Ability to organise and prioritise
• Experienced in phone-based business to business customer service within a specialist team
• Experience of working to targets
• Customer Service Skill- Essential
• SAP and CRM – Advantagious
• Time Management Skills-Esstential
• Empathy-Essential
• Eye for Accuracy-Essential

The Benefits

• Great Working Environment – a very friendly culture and team atmosphere
• Permanent role
• Onsite parking
• Working with an incredibly successful organisation