Job Specification

The Role

• You will be working in a highly organised team-based environment with the very latest socially distancing measures in place to ensure a safe working environment.
• The role will involve taking calls, responding to emails, all inbound query handling. The role will be 50% taking customer service calls and 50% customer service emails, as a guide depending on work load.
• Resolving customer issues and providing an effective solution.
• You will be working with a customer IT system, so you must be IT literate.
• The offices are located in the centre of Newcastle, with excellent transport links.

The Person

• You must have customer service experience.
• You will be happy with both telephone and email customer service responses. 
• You must be IT literate.
• You must be available and ready to start a new and exciting role next week.
• You must be friendly, enthusiastic and able to provide a great customer experience.

The Benefits

• There could be future opportunities for home working as the team expands.
• The pay rates are; £8.97 per hour for over 25's and £8.45 per hour for under 25's.
• The project is for 8 weeks, though there are also great opportunities to transfer to a permanent contract.
• You will be working in bright, spacious and modern city centre offices.
• Fantastic location with easy access and excellent transport links. 
• A great training programme. 
• A supportive, friendly, team-based culture.
• An immediate job offer, following an interview process.

The Shifts/Hours

• Initially you will receive 3 days training then onto the shift pattern - 10-hour shifts working on Friday, Saturday, Sunday and Monday every week. (This will not change)
• Times of work are 08.00 -18.00 or 11.00 -21.00 over the 4 days and they are 10-hour shifts.