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Customer Care Agent

J11247

Washington

£9.00 per hour

14-10-2020

Temporary to Permanent

14-11-2020

Customer Service Advisor

Call Centre and Customer Services

Company Description

Our client is an established and successful Washington based customer service organisation. Due to growth and expansion towards Christmas they are now recruiting for Customer Care Agents to support their various customers. If you have had previous call handling experience and you are able to provide a great customer experience and you are available to start a new role immediately, please apply as soon as possible. You will be joining a truly expanding and dynamic company, with great onsite facilities, a superb team-based culture and huge opportunities to progress and advance your career. Please apply for an immediate response. If you are successful, following a screening process, you will be asked to attend a client meeting, with a very quick turnaround for an offer of employment.

Job Specification

The Role

  • Support customers on the phone, email and online chat with a wide variety of queries
  • Work in small teams to find and deliver improvements to our tools and processes- driving improvements in efficiency and members experiences
  • You will be expected to take the initiative and rise to different challenges each day
  • Learn vast amounts about the way the industry works, but also how a modern, innovative company engages with its customers
  • Work in a fast paced, target focused environment constantly striving to ensure we are providing the best member service
  • Resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones

The Person

  • Experience within customer services and call handling experience. You must have dealt with inbound calls previously.
  • You must be IT iterate and be able to provide a customer service response via emails
  • A key quality to possess for the interview process, is to demonstrate a positive, friendly and customer orientated attitude
  • Able to demonstrate dealing with customers, over the phone and via e-mail
  • Able to deal with pressure and demonstrate examples
  • High attention to detail
  • Strong time management and organisational skills
  • A pro-active attitude with a self-starter attitude
  • Ability to handle a variety of customer issues and bring them through to prompt resolution
  • Able to start a new role immediately. 

The Benefits

  • Superb team culture
  • Great onsite facilities
  • Onsite parking
  • Accessible by public transport
  • Friendly working team structure and management

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