Job Specification

The Role

• Support customers on the phone, email and online chat with a wide variety of queries
• Work in small teams to find and deliver improvements to our tools and processes- driving improvements in efficiency and members experiences
• You will be expected to take the initiative and rise to different challenges each day
• Learn vast amounts about the way the industry works, but also how a modern, innovative company engages with its customers
• Work in a fast paced, target focused environment constantly striving to ensure we are providing the best member service
• Resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones

The Person

• Experience within customer services and call handling experience. You must have dealt with inbound calls previously.
• You must be IT iterate and be able to provide a customer service response via emails
• A key quality to possess for the interview process, is to demonstrate a positive, friendly and customer orientated attitude
• Able to demonstrate dealing with customers, over the phone and via e-mail
• Able to deal with pressure and demonstrate examples
• High attention to detail
• Strong time management and organisational skills
• A pro-active attitude with a self-starter attitude
• Ability to handle a variety of customer issues and bring them through to prompt resolution
• Able to start a new role immediately. 

The Benefits

• Superb team culture
• Great onsite facilities
• Onsite parking
• Accessible by public transport
• Friendly working team structure and management