Inbound Customer Service Advisors – International Consumer Brand
J11247
Sunderland
£9.00 per hour
11-12-2020
Customer Service Advisor
Call Centre and Customer Services
11-11-2020
Temporary to Permanent
Company Description
Our client is an established and highly successful Sunderland/Washington based customer service organisation. Due to growth and expansion towards Christmas they are now recruiting for Inbound Customer Service Advisors to support their various blue chip and high-profile customers. If you have had previous inbound call handling experience and you are able to provide a great customer experience and you are available to start a new role immediately, please apply as soon as possible. You will be joining a truly expanding and dynamic company, with great onsite facilities, a superb team-based culture and huge opportunities to progress and advance your career. Please apply for an immediate response. If you are successful, following a screening process, you will be asked to attend a client meeting, with a very quick turnaround for an offer of employment.
Job Specification
The Role
- Support customers on the phone, email and online chat with a wide variety of queries
- Work in small teams to find and deliver improvements to our tools and processes- driving improvements in efficiency and members experiences
- You will be expected to take the initiative and rise to different challenges each day
- Learn vast amounts about the way the industry works, but also how a modern, innovative company engages with its customers
- Work in a fast paced, target focused environment constantly striving to ensure we are providing the best member service
- Resolve simple queries efficiently whilst spending the time to investigate and resolve harder, more complex ones
The Person
- Experience within customer services, this could be from retail, hospitality, leisure, contact centre or inbound call handling.
- You must be IT iterate and be able to provide a customer service response via emails
- A key quality to possess for the interview process, is to demonstrate a positive, friendly and customer orientated attitude
- Able to demonstrate dealing with customers, over the phone and via e-mail
- Able to deal with pressure and demonstrate examples
- High attention to detail
- Strong time management and organisational skills
- A pro-active attitude with a self-starter attitude
- Ability to handle a variety of customer issues and bring them through to prompt resolution
- Able to start a new role immediately.
The Benefits
- Superb team culture
- Blue chip customer brands
- Great onsite facilities
- Onsite parking
- Accessible by public transport
- Friendly working team structure and management