Job Specification

The Role

• Assist in the maintenance, amendment and monitoring of Accounting systems to ensure accuracy.
• Assist in the maintenance and operation of the direct debit, gas servicing and sub-lettings schemes, including the calculation and explanation of customer’s liabilities.
• Assist in the reconciliation accounts.
• Assist in the preparation of statistical information.
• Respond to enquiries from customers.
• Raise and assist in the collection of invoices, process refunds and register payments.
• Provide support to Senior Officers in relation to service delivery across the Company.
• Provide support for customer involvement events and cover in relation to telephony, hospitality and post duties.
• Such other responsibilities allocated which are appropriate to the grade of the post.

The Person

• Working with the general public and committed to customer care.
• Working as part of a team and using own initiative when required.
• 5 GCSE’s (at least grade C) including Maths & English or relevant experience.
• Excellent Customer service skills.
• Effective negotiation and communication skills both verbal and written.
• Excellent organizational and time management skills with the ability to prioritise workload to meet deadlines.
• Effective IT skills – including working knowledge of the Microsoft office packages.
• Working in a large organization.
• Data input.
• Preparing statistical information.
• Assisting in debt recovery.
• Housing and Leasehold legislation.
• Equality and Diversity Issues.

The Benefits

• Great public sector client
• Easy location to travel to
• Varied and interesting job role
• Great resources
• Great team culture
• Any support required is provided